Shipping Policy
Effective Date: 08/01/2023
To ensure a smooth and transparent shipping process, please read our shipping policy carefully.
1. Shipping Methods
We ship items via United States Postal Service (USPS) Priority Mail and Priority Mail Express, offering 3-5 day shipping.
2. Processing Time
Most orders are processed within 2 business days, excluding weekends and holidays. Orders placed after 5pm PT will be processed the next business day. Please allow extra processing time for personalized or made-to-order items.
3. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the items in your order, and your shipping destination. You can view the shipping cost for your order during the checkout process before making a payment. We may offer free shipping promotions from time to time, so keep an eye out for these special offers.
4. Shipping Destinations
We currently ship to the United States only.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have an account with us, you can also log in to your account to track your order's status.
6. Delivery
Please ensure that someone is available to receive your package at the provided shipping address. If the carrier is unable to deliver your package, they may leave a notice for you to arrange a re-delivery or pick up at a nearby location. We are not responsible for packages that are lost or stolen after they have been successfully delivered to the address provided by the customer.
7. Shipping Delays
While we make every effort to ensure timely delivery, shipping delays can occur due to various reasons, such as customs clearance, weather conditions, or carrier disruptions. We appreciate your patience and understanding in such situations.
8. Returns and Refunds
Please review our Return Policy for information on returns and refunds related to shipping.
9. Contact Us
If you have any questions or concerns about our shipping policy or the status of your order, please don't hesitate to contact our customer support team at info@queer1imports.com.